![]() ![]() This error usually occurs when a VM is imported to Skytap. The most common error when you update VMware Tools is Setup cannot continue because a later version of this product is already installed. Troubleshooting “Setup can’t continue because a later version of this product is already installed” error If viewing by Icons, select Programs and Features.įrom the Programs and Features window, select VMware Tools and then click Uninstall.Īfter you uninstall VMware Tools and reboot the machine, you must reinstall VMware Tools to restore mouse control.If viewing by Category, select Uninstall a Program.Click Browse my computer and select C:\Program Files\Common Files\VMware\Drivers\video_wddm.Right-click the current driver, and click Update Driver Software.To update to the most recent VMware SVGA 3D driver version Make sure to use the VMware SVGA 3D driver from (older versions don’t provide as much video RAM). Check the Driver Date on the Driver tab.Right-click the current driver, and click the Properties.If the driver listed is the VMware SVGA 3D driver, make sure you’re using the most recent version. If the driver listed isn’t VMware SVGA 3D follow the instructions below to update it. Expand Display Adapters to see the current driver.Right-click on Start, and then click Device Manager.If you don’t have mouse control in the VM, use the Tab, Spacebar, Enter, and arrow keys on your keyboard to navigate the UI.įollow the instructions for a complete install.Īfter the installation is complete, reboot the VM.Īfter the VM reboots, check for video driver updates.Įxample: Checking the video driver in Windows Server 2012 R2 If the installer doesn’t auto-load in your VM, navigate to Computer and double-click the CD-ROM to start the installer. ![]() Select the ISO to install VMware Tools for Windows. On the tile for the VM you want to update, click ( Load ISO). Make sure that the VM is powered on and that you’re logged in. Navigate to the environment details page for the environment that contains the VM you want to update.Should any issues arise, you can restore your VM from this template. ![]()
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